Mapcom Systems, based in Richmond, Virginia, is the developer of the M4 Geographical Operations System; and Centina Systems, headquartered in Richardson, Texas, is the developer of the NetOmnia Customer-Centric Service Assurance System.

The integration of the Mapcom and Centina software applications provides their joint customers with extraordinary capabilities for monitoring, managing and measuring their networks from within the same geographically-based operations platform that enables visualization and management of their overall serving area, including physical assets, employees and customers.

"The level of integration achieved between Mapcom and Centina represents an important breakthrough for telecommunications providers who wish to manage their operations on an end-to-end, fully visualized basis," said John Granger, CEO of Mapcom Systems. "This basically brings the power of a carrier-class network operations tool and extends it in an easy-to-use, map-based format to employees responsible for customer care from across many different departments within a telecommunications operation."

One of the most important benefits the integration of M4 and NetOmnia provides is the ability to aggregate element management systems from various vendors deployed within a telecommunications network and enable overarching common-point-of-failure analysis. With the ability to remotely "see" the various network components in correct geographic space on the system map, even front line customer service representatives can readily determine which customers are affected by network disruptions.

"Waiting for customers to report service problems is too risky for service providers today," explains Anand Gonuguntla, CEO of Centina Systems. "With IPTV convergence, managing service levels is the key to soliciting and retaining customers. Integrating billing, inventory and network monitoring systems can provide significantly faster resolution of network issues, which is what customers demand. This is the key to proactively resolving issues and gaining customer loyalty, and this is what the integration of M4 and NetOmnia brings to our joint customers."

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